User Focus Topic 1.1.8 / Core
Key points
  • the importance of user documentation;
  • the quality of user documentation can affect the rate of implementation of a new system;
  • different methods of providing user documentation (help files, online support and printed manuals);
  • different methods of delivering user training (self- instruction, formal classes, remote/online training);
  • the quality of delivery of user training can affect the rate of implementation of a new system.
Vocabulary
Resources
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